SmileyFace

Satisfaction Campaign

MEASURING CUSTOMER SATISFACTION (GOOD & BAD)

A Customer Satisfaction Campaign is a series of emails with feedback forms to periodically measure customer satisfaction levels.  The campaign automatically segments customers who are advocates or unsatisfied with notifications to internal team members for follow-up. 

workflow

Deliverables
  • Customized Workflow
  • Use of Standard Conversion-Centric Design Templates
  • Monitoring & Adjustments for Continual Improvement
  • Monthly Reporting
required to start
  • Marketing Automation License
  • CRM Integration (on non-e-commerce sales)
  • Lead Scoring

campaign add-ons

add-on services
top-funnel

top of funnel

establish interest & capture leads


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middle-funnel

middle of funnel

remain top‑of‑mind & nuture leads


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bottom-funnel

bottom of funnel

establish intent & convert leads


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aftersale-funnel

after the sale

retain & expand by building brand advocates

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